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Frequently Asked Questions

General FAQ

Cancellations

If you need to change or cancel your appointment, please call us at (360) 917-5887. We request the courtesy of at least 48 hours’ notice for cancellations so that we may schedule another patient in your place.

Payments

We require full payment at the time that services are performed. For your convenience, we accept cash, check, Visa, MasterCard, Discover, AmEx, and Care Credit.

Clover Valley accepts CareCredit, the healthcare card. CareCredit is North America's leading medical payments program. CareCredit lets you say yes to the best treatment for your pet immediately, and pay for it over time with low monthly payments that fit easily into your budget. You can use your CareCredit card for all your pet's follow-up care as well as annual exams and vaccines, so you can spend more quality time with your family pet.

Learn more by visiting carecredit.com or by calling us at (360) 917-5887.

Returns

Products that have left our facility cannot be returned. However, according to manufacturer guarantee, opened bags of dog and cat food may be returned or exchanged.

Prescriptions

We are more than happy to process your prescription refills. We ask that you please give us 48 hours’ notice when refills are needed. Also, to ensure you do not run out of your pet's medication, please call for a refill when you have 3-4 days of medication left.

We do not recommend purchasing your pet’s medications from unknown online pharmacies. Our pharmacy can provide you safe, accurate refills at competitive prices.

Small Animal FAQ

Appointments

We prefer to see patients by appointment to allow ample time for all patients and scheduled surgical procedures. Emergency cases will always be seen immediately, so an occasional appointment delay is inevitable. Please call us or use the email appointment form on our website to schedule your pet’s appointment.

Emergencies

Our office is open and a Customer Service Representative available Monday through Friday from 8:30AM to 5:30PM. Regular veterinary appointments are scheduled Monday through Friday from 8:30AM to 5:30PM. For small animal emergencies, please contact a small animal emergency clinic.

Patient Arrival

For your pet’s protection and the protection of other pets, all dogs must be on a leash and properly controlled while in the waiting area; all cats must stay in a secure cat carrier while in the waiting area.

Equine FAQ

Appointments

We prefer to see our large animal patients by appointment. Emergency cases will always be seen immediately, so an occasional appointment delay is inevitable. Please call us or use the email appointment form on our website to schedule your on-site appointment.

Emergencies

We are available 24 hours a day, 7 days a week to handle large animal emergencies. Please call (360) 917-5887, ext. 2, to speak with our veterinarian on call- if it goes to voicemail, please leave a detailed message and someone will return your call shortly.

Geographic Area Covered

Our veterinary coverage is the entire Kitsap and Key Peninsulas, including Fox Island, Bainbridge Island and parts of Mason County. If you are unsure if we can come to your area, please give us a call at (360) 917-5887.

Large Animals Treated

We treat horses, cows, pigs, and small ruminants (goats, sheep, llamas, and alpacas).

Equine Fecal Evaluation

Please provide us with 1 to 2 fresh fecal balls, minimally contaminated with bedding and not more than 24 hours old. Please refrigerate the sample prior to your appointment. Please label the bag with your name, the horse’s name and date. Samples can be dropped off at our facility or given to your veterinarian at an on-site appointment. As part of our veterinary-client-patient relationship, we do require an exam within the past 12 months in order to run any fecals.